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"Cannot load categories"

 
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taob



Joined: 31 Aug 2006
Posts: 5
Location: Toronto, ON

PostPosted: Thu Aug 31, 2006 12:39 am    Post subject: "Cannot load categories" Reply with quote

I'm trying out PicaJet FX 2.5, but immmediately on launch, I get a dialog box that says:

Cannot open database
"Cannot load categories"

The program then exits. Is there something I missed in the installation? I have no databases to import at the moment... I just want to try out the software first.
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Brian
http://www.luxography.ca/
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Alex
PicaJet Team


Joined: 18 Feb 2005
Posts: 340

PostPosted: Thu Aug 31, 2006 5:37 am    Post subject: Reply with quote

Try to launch PicaJet with "recovery" parameter.

Start > Run
Type "C:\Program Files\Picajet\Picajet.exe" recovery
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taob



Joined: 31 Aug 2006
Posts: 5
Location: Toronto, ON

PostPosted: Thu Aug 31, 2006 6:14 am    Post subject: Reply with quote

Thanks, I ran that, PicaJet crashed and generated a crash report. I've e-mailed that off to you. It is complaining about an "access denied" on a temp file it just created. I watched the picajet.exe process with FileMon, and it shows (in this case) 38240.TDI being created, written to, and then closed. But then when it tries to re-open the file, it gets an "access denied" for some reason.
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Brian
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Alex
PicaJet Team


Joined: 18 Feb 2005
Posts: 340

PostPosted: Thu Aug 31, 2006 7:29 am    Post subject: Reply with quote

I have couple questions to you:

Do you have admin rights on your computer?
Do you have much free space on your 'c:' drive?
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taob



Joined: 31 Aug 2006
Posts: 5
Location: Toronto, ON

PostPosted: Thu Aug 31, 2006 6:33 pm    Post subject: Reply with quote

Yes, that user has admin rights on the computer. My Documents and Settings folder is actually on my D: drive here, and it has about 3.6 GB free.
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Brian
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taob



Joined: 31 Aug 2006
Posts: 5
Location: Toronto, ON

PostPosted: Sun Sep 03, 2006 6:41 am    Post subject: Reply with quote

Any other suggestions? Or am I the first to run into this problem? Smile
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Brian
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Alex
PicaJet Team


Joined: 18 Feb 2005
Posts: 340

PostPosted: Tue Sep 05, 2006 5:32 am    Post subject: Reply with quote

Thank you for information.

Please delete all files from:
"D:\Documents and Settings\taob\Local Settings\Temp"

Please try to run picajet with "log" parameter
"D:\Program Files\PicaJet\PicaJet.exe" log
and then send us "C:\picajet.log" file. Thank you.
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taob



Joined: 31 Aug 2006
Posts: 5
Location: Toronto, ON

PostPosted: Fri Sep 08, 2006 4:44 am    Post subject: Reply with quote

Here's the picajet.log:
Quote:
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Step 13
Step 14
Step 15
Step 16
Step 17
Step 20
Step 21
Step 22
Step 23
Step 24
Step 25
Step 26
Step 27
Step 28
Step 29
Step 30
Step 31
Step 32
Step 33
Step 34
Step 35
Step 36
Step 37
Step 38
Step 39
Step 40
Step 301
Step 301
Step 301
Step 301
Step 41
Step 42
Step 43
Step 44
Step 45
Step 46
Step 47
Step 48
Step 50
Step 51
Step 52
Step 53
Step 54
Step 18
Step 19
Step 301
Step 301
Step 301
end Step 19
Done...


I tried running PicaJet in Safe Mode, and it started up successfully that time! I moved the location of the database to another drive (in case it was something funky with the default location), and that succeeded as well. I rebooted back to running XP normally, and I was able to start PicaJet successfully now. However, if I later try to optimize the database, I get a different error (something about a TDI file, I think?). Once that happens, I am no longer able to restart PicaJet.

I'll have to retrace some of my steps to see what exactly happened.
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