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Picajet fails to run under XP SP2
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andrewbond



Joined: 25 Jul 2005
Posts: 36
Location: Scotland

PostPosted: Mon Jul 25, 2005 10:20 am    Post subject: Picajet fails to run under XP SP2 Reply with quote

I've already sent this via email, but no reply for a couple of weeks.....

Picajet installs fine, but when run the logo splash appears for 2 seconds. Then the program screen flashes up and vanishes. There's no picajet processes I can see running.

I can no longer run the trial version, as despite not woirking it expired. However the free version does the same. Help please, as I am keen to get it up and running (paid version!) with Fotki.

Thanks

Andrew Bond
Scotland


Driver version Unknown
Vendor S3 Graphics
Renderer K8M800/MMX/K3D
OpenGL version 1.2

Extension lists
Extensions GL_ARB_multitexture
GL_ARB_point_parameters
GL_ARB_texture_env_add
GL_ARB_texture_env_combine
GL_ARB_texture_env_dot3
GL_ARB_texture_mirrored_repeat
GL_ARB_transpose_matrix
GL_ARB_window_pos
GL_EXT_abgr
GL_EXT_bgra
GL_EXT_blend_color
GL_EXT_blend_minmax
GL_EXT_blend_subtract
GL_EXT_compiled_vertex_array
GL_EXT_fog_coord
GL_EXT_packed_pixels
GL_EXT_paletted_texture
GL_EXT_rescale_normal
GL_EXT_secondary_color
GL_EXT_separate_specular_color
GL_EXT_stencil_wrap
GL_EXT_texture_env_combine
GL_EXT_texture_env_dot3
GL_EXT_texture_lod_bias
GL_EXT_vertex_array
GL_WIN_swap_hint
WGL extensions

Implementation specifics
Various limitations
Max. texture size 1024 x 1024
Max. number of light sources 8
Max. number of clipping planes 6
Max. pixel map table size 65536
Max. display list nesting level 64
Max. evaluator order 30
Point size range 0.500 to 20.000
Point size granularity 0.125
Line width range 0.500 to 10.000
Line width granularity 0.125
Maximum stack depths
Modelview matrix stack 32
Projection matrix stack 4
Texture matrix stack 10
Name stack 128
Attribute stack 16
Framebuffer properties
Sub-pixel precision bits 3
Max. viewport size 2048 x 2048
Number of auxiliary buffers 0

Extension specifics
ARB_multitexture
Texture units 2
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Nicolas Kersalé



Joined: 22 Jul 2005
Posts: 39
Location: Nantes, France

PostPosted: Mon Jul 25, 2005 11:07 am    Post subject: Reply with quote

Are you sure you are using the last version of Picajet (I mean 2.5.428 available since 21 july) ? I had the same problem but with the 2.5.428 it's over !
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andrewbond



Joined: 25 Jul 2005
Posts: 36
Location: Scotland

PostPosted: Mon Jul 25, 2005 11:28 am    Post subject: Reply with quote

Thanks Nicolas

The version is that available for download today (25th July) from the site. Any idea how to check (given that it won't run?)

Thanks

Andrew
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andrewbond



Joined: 25 Jul 2005
Posts: 36
Location: Scotland

PostPosted: Mon Jul 25, 2005 11:41 am    Post subject: Reply with quote

OK I tracked down the new version 2.5.0.428 in the forum, but still have exactly the same problem.

It's testament to the great reviews PicaJet has had that I'm still trying!!!!!!!

Any other ideas?

Thanks

Andrew
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Nicolas Kersalé



Joined: 22 Jul 2005
Posts: 39
Location: Nantes, France

PostPosted: Mon Jul 25, 2005 12:40 pm    Post subject: Reply with quote

You can also try to move your database (by default it is located in : C:\Documents and Settings\'user'\Application Data\Picajet.com\PicaJet\2.0\Database
to another folder. then start Picajet, it should ask you to locate a database, after having selected the new path, Picajet should start normally (it worked with me with v2.5.427...)
After Picajet starts, check that you have the last version (help/about ... build 428) and you can also un-select the online update process (help/check for updates online) I hope it will work for you

cheers

Nicolas
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andrewbond



Joined: 25 Jul 2005
Posts: 36
Location: Scotland

PostPosted: Mon Jul 25, 2005 1:13 pm    Post subject: Reply with quote

OK tried that, and partial success.

Deleted the database folder and then the program opened. It asked me to 'open' a file (I guess the deleted database), cancelled this and selected new database. Program then opened fine, with access to all the menus etc.

I then selected my 'I' drive to be watched (this is a dedicated partition with around 12GB of our image mostly around 700k each). It seemed to do something, then closed down after 2 or 3 seconds. I can no longer start the software, and there is now no database in the same location.

Also tried uninstall and re-installing, and now there is no database under C:\Documents and Settings\Andrew\Application Data\Picajet.com\PicaJet\2.0 in fact the directory is empty.

Is it possible to wipe ALL traces of picajet from my machine and start again? (if needs be you can email that info direct to me). Also I wondered if it is the sheer bulk of images that is causing issue? Lastly when installing is dowes confirm the build as 428 beta.

Thanks again

Andrew
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andrewbond



Joined: 25 Jul 2005
Posts: 36
Location: Scotland

PostPosted: Sat Jul 30, 2005 8:35 pm    Post subject: Reply with quote

Thanks again to Nicolas for all his help!

Sadly STILL no response from Picajet. Worse still is that even the uninstall doesn't seem to be working, as it left 37 files on my photo drive alone!

Please Picajet, CONTACT ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Craig



Joined: 22 Feb 2005
Posts: 4

PostPosted: Sun Jul 31, 2005 5:39 am    Post subject: Same Problem Reply with quote

I've been having the same problem. I emailed PicaJet and they asked for my database, image file, and version #. Since then I haven't had a reply (the last email was June 26). Also running XP SP2. It ran fine on my other laptop which has been in the shop for a month (Hurry up Toshiba!).

I find that I can run the program until I add a photo. Then to get it running again I have to delete the database.

I gave up for a while...hopefully we'll hear something soon...maybe we can find some commonality between our systems to find the problem; not sure where to start though Sad
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Alex
PicaJet Team


Joined: 18 Feb 2005
Posts: 340

PostPosted: Tue Aug 02, 2005 5:47 am    Post subject: Reply with quote

andrewbond wrote:

Please Picajet, CONTACT ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


I've send email with instructions to help us locate the problem.
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Alex
PicaJet Team


Joined: 18 Feb 2005
Posts: 340

PostPosted: Tue Aug 02, 2005 5:48 am    Post subject: Reply with quote

All users with same problems, please send us all database files. Thank you.
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Guest






PostPosted: Sun Nov 20, 2005 6:06 pm    Post subject: Reply with quote

I have the same problem too
XP with Service Pack 2
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keir



Joined: 18 Nov 2005
Posts: 35

PostPosted: Sun Nov 20, 2005 6:48 pm    Post subject: Reply with quote

The same thing just started happening to me today. I can't even open it.
Alex, which files do we send to you?
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keir



Joined: 18 Nov 2005
Posts: 35

PostPosted: Mon Nov 21, 2005 1:38 am    Post subject: Reply with quote

Okay, I found the database files. If I remove the icon folder, it is 426Mb. The maximum amount my email account will let me send is 10Mb. Is there a way I can upload the files somewhere?
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Golgota
Guest





PostPosted: Mon Nov 21, 2005 8:49 am    Post subject: Reply with quote

As installed it works, until I import the first photo, then it close itself and each time i try to launch the program, after the splash screen, as said by andrewbond, the program screen flashes up and vanishes.
The version is PicaJet Free 2.5 (438) on Windows XP SP2.
I've tried to delete the database, and then the program start again until i import the first photo again, then it's the same story...
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Alex
PicaJet Team


Joined: 18 Feb 2005
Posts: 340

PostPosted: Mon Nov 21, 2005 9:39 am    Post subject: Reply with quote

1. Go to Registry and find this node:
HKEY_CURRENT_USER>Software>Picajet.com>Picajet>2.0>General>DatabasePath
2. Find folder with this path (C:\Database e.g.)
3. Please send us all database files.

Thank you.
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